Refund Policy

Before you buy

Please review the plan description, system requirements, release notes, and FAQ before purchasing. The Quest version is being explored and is not currently available for purchase.

Digital purchases

Sentinel is a digital product delivered to your account. Refund requests are reviewed individually and should be submitted within 14 days of purchase. Include your Discord account and purchase reference, but never post a license key publicly.

When a refund may be approved

• You were charged more than once for the same purchase.
• The purchased files were not delivered and support could not restore access.
• A confirmed technical problem prevents the product from running on a supported setup and support could not resolve it.

When a refund may be declined

• You changed your mind after successfully downloading or using the product.
• Your system does not meet stated requirements.
• A game or platform update temporarily affects compatibility.
• Your access was suspended for sharing, reselling, fraud, abuse, or another terms violation.

How to request one

Contact the Sentinel Discord or the support channel where you received the product. Explain the problem and include the purchasing Discord account, purchase date, and transaction reference. Approved refunds are returned through the original payment method when possible.

Legal rights

This policy does not remove any refund or cancellation rights that apply under local consumer law.